Binding Condition Of Service
CemfusTools Refund Policy
CemfusTools provides affordable access to premium group buy tools and online resources, including but not limited to Semrush, Canva, Udemy, Hostinger, Namesilo, and other partnered platforms. This Refund Policy governs the conditions under which refunds may or may not be granted, the process for requesting refunds, timelines, exceptions, and user obligations. All users accessing CemfusTools agree to the terms of this Refund Policy as a binding condition of service.
1. General Principles
1.1 CemfusTools operates on a subscription and digital service model, providing immediate access to shared group buy accounts, tools, or resources.
1.2 By purchasing services, users acknowledge that these services are digital and intangible in nature. As such, refund rights differ from those applicable to physical goods.
1.3 Refunds are evaluated on a case-by-case basis, considering legal obligations, service usage, and CemfusTools’ fair use policies.
2. Eligibility for Refunds
2.1 Users may qualify for a refund under the following circumstances:
Failure to deliver access credentials or services after confirmed payment.
Technical issues on CemfusTools’ end preventing account access.
Duplicate charges or billing errors verified by CemfusTools.
Legal requirements under applicable consumer protection laws.
2.2 Refunds will not be granted for:
Change of mind or personal decision not to use the service.
Misunderstanding of the nature of group buy tools.
User-caused issues, including lost credentials or misuse of accounts.
Services already accessed or consumed in full.
3. Subscription Services and Partial Refunds
3.1 Monthly subscriptions are billed on a recurring basis unless canceled by the user.
3.2 Users are responsible for managing cancellations before renewal dates. Refunds are not automatically provided for late cancellations.
3.3 Partial refunds may be considered only if technical issues persist and cannot be resolved despite CemfusTools’ support interventions.
4. Refund Request Process
4.1 Refund requests must be submitted in writing via Contact Us.
4.2 Requests must include:
User’s full name and email associated with the account.
Proof of payment (transaction ID, receipt).
Reason for requesting a refund.
Evidence of the issue (screenshots, error logs, correspondence).
4.3 CemfusTools will acknowledge refund requests within five (5) business days and provide a resolution timeline.
5. Timeframe for Refunds
5.1 Valid refund requests are processed within 7–14 business days, depending on the payment provider.
5.2 Users must note that third-party payment platforms, such as PayPal, Stripe, or bank processors, may impose additional processing delays beyond CemfusTools’ control.
6. Method of Refund
6.1 Refunds are issued using the original payment method.
6.2 CemfusTools does not offer cash refunds for digital transactions.
6.3 Refunds cannot be transferred to third-party accounts or issued in alternative currencies.
7. Chargebacks and Disputes
7.1 Users are encouraged to contact CemfusTools first before initiating a chargeback through their bank or payment provider.
7.2 Unauthorized chargebacks may result in suspension or permanent banning of CemfusTools accounts.
7.3 CemfusTools reserves the right to dispute false or fraudulent chargebacks with supporting documentation.
8. Exceptions
8.1 No refunds will be provided for services involving:
One-time account purchases that grant immediate digital access.
Promotional offers, discounts, or bundled services.
Affiliate services accessed through Hostinger or Namesilo, which have their own independent refund policies.
8.2 Users accessing third-party services through CemfusTools acknowledge that those platforms enforce their own refund and cancellation rules.
9. User Responsibilities
9.1 Users must read and understand the service descriptions before purchasing.
9.2 Users are responsible for maintaining account security, proper usage, and compliance with CemfusTools’ Terms and Conditions.
9.3 Failure to follow account-sharing policies or misuse of services may void refund eligibility.
10. Customer Support and Mediation
10.1 Refund-related disputes can be escalated to CemfusTools support team via Contact Us.
10.2 If disputes cannot be resolved internally, CemfusTools may suggest neutral mediation before legal remedies are sought.
11. Compliance with Law
11.1 CemfusTools complies with refund obligations under applicable consumer protection laws, including EU, US, and Puerto Rico statutes.
11.2 This policy is interpreted in conjunction with Terms and Conditions, Privacy Policy, and applicable GDPR/CCPA rules.
12. Updates
12.1 CemfusTools may revise this Refund Policy to reflect changes in law, service offerings, or company practices.
12.2 Users are encouraged to review this policy regularly to remain informed of updates. Continued use of services constitutes acceptance of revised terms.
CemfusTools
HC 1 Box 8273
Penuelas PR 00624
Phone: +1 (939) 441-2095
Email: support@cemfustools.com
Last Updated: March 22, 2025
